Churn Buster

Churn Buster has been the retention specialist for subscription brands since 2013. We recover failed payments and reduce cancellations through a mix of purpose-built software and a CS team that runs the work with you.

We're not a set-it-and-forget-it tool. Every account gets 10+ years of retention data, tested playbooks, and ongoing optimization. You'll have a team tailoring the work, not an algorithm you're told to trust.

Smartrr gives your customers a polished subscription experience. Churn Buster layers a fully managed recovery program alongside it. Most teams know there's more recovery to capture. The constraint is bandwidth, not awareness. That's why the program is managed: we run the testing and tuning with you, instead of handing you another tool to operate.

What that looks like in practice:

• A managed, multi-touch recovery campaign: a designed email sequence with done-for-you copy, an SMS nudge, and continuous A/B testing.
• Dedicated transactional email infrastructure: a dedicated sending pool with your own CNAME, monitored so recovery emails land. Deliverability is where a lot of the additional recovery comes from.
• A loginless card-update experience: fewer steps from "your payment failed" to a working card on file.
• Cancel flows you can test: A/B test offers, video, and discount levels, with segment-level analytics on what's saving customers.
• Honest measurement with Rolling Analysis: we report recovery only on cohorts where every campaign has fully resolved, so you get a clean before/after.

Churn Buster is priced to break even at roughly a 1% recovery-rate improvement, and everything above that is yours. No setup fees, no long-term contract.

See what's recoverable on your Smartrr stack. Book a 20-minute call and we'll walk through your current recovery numbers before you change anything.